Stavi Ltd Terms & Conditions
Last updated: August 2026
Mobile Application End-User Licence Agreement
PLEASE READ THESE LICENCE TERMS CAREFULLY
BY DOWNLOADING THE APP OR CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.
IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE "REJECT" BUTTON BELOW OR DO NOT DOWNLOAD OR USE THE APP.
Who we are and what this agreement does
We Stavi Ltd (company number 16910785) of 20 Western Lane, Mumbles, Swansea, Wales, SA3 4EY licence you to use:
Stavi mobile application software (App) and any updates or supplements to it.
The related online documentation (Documentation).
The service you connect to via the App and the content we provide to you through it (Service).
as permitted in these terms.
In these terms, ‘Store’ means the Apple App Store or the Google Play Store (as applicable), being the store through which you downloaded the App, and ‘Store Operator’ means Apple Inc. (or its applicable affiliate) or Google LLC (or its applicable affiliate), as applicable, being the operator of the Store through which you downloaded the App.
Quality of the App and Services
We will provide the App and the Services with reasonable care and skill, and they will be of satisfactory quality and reasonably fit for the purpose for which they are provided, as described in these terms and in the App Store listing. The limitations on our liability set out below apply in addition to, and do not affect, these statutory rights. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.
Where you downloaded the App via the Apple App Store: in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) paid by you for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever in respect of the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, including those set out in this section, will be our sole responsibility. This paragraph does not apply where you downloaded the App via the Google Play Store.
Your privacy
Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy policy, available at www.stavi.uk/privacy (as updated from time to time), and it is important that you read that information.
We may use anonymised and aggregated data derived from your use of the App and the Service, which does not identify you, for analytics, product development, and to support our commercial relationships with merchant partners, in accordance with our privacy policy.
App store terms
The ways in which you can use the App and Documentation may also be controlled by the Apple App Store's and Google Play Store's rules and policies and those rules and policies will apply instead of these terms where there are differences between the two.
The Store Operator's role in this agreement
This agreement is between you and us only, and not with the Store Operator. We, not the Store Operator, are solely responsible for the App, the Documentation, the Service and their content, in accordance with these terms.
The Store Operator is not responsible for addressing any claims by you or any third party relating to the App, the Documentation or the Service, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) any claim arising under consumer protection, data protection, privacy or similar legislation. We are solely responsible for the investigation, defence, settlement and discharge of any such claim.
You may not use, export or re-export the App except as authorised by the laws of the jurisdiction in which you obtained the App and any other applicable laws, including the export control and economic sanctions laws of the United Kingdom, the European Union and the United States. You represent and warrant that you are not located in any country that is subject to a UK, EU or US government embargo, and that you are not listed on any UK, EU or US government list of prohibited or restricted parties.
Operating system requirements
This App requires a device running the current or immediately preceding major version of iOS or Android as supported by Stavi from time to time. Both NFC-capable and non-NFC devices are supported; the App will display the appropriate redemption method based on your device's capabilities.
Support for the App and how to tell us about problems
Support. If you want to learn more about the App or the Service or have any problems using them please contact us at support@stavi.uk.
The Store Operator has no obligation whatsoever to furnish any maintenance or support services in respect of the App. Any maintenance or support we do provide is provided by us alone, as described in these terms.
Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@stavi.uk. For any queries relating to your personal data or privacy rights, please contact us at privacy@stavi.uk.
How we will communicate with you. If we need to contact you we will do so by email, by SMS or by push notification using the contact details you have provided to us.
The App is free to download; subscription required for full access
The App is free to download. To access the full features of the Service, including the ability to redeem offers and discounts at our merchant partners, you must purchase a subscription.
The subscription fee and available subscription plans are as displayed in the App and on the relevant App Store listing from time to time. All prices are inclusive of any applicable VAT. The billing frequency applicable to each plan will be clearly stated at the point of purchase. We may offer different subscription tiers with different features and pricing as described in the App.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through your App Store account settings. If you cancel, your subscription will not renew at the end of the current billing period and you will retain access to the full features of the Service until the end of that period.
Where your subscription lapses or is cancelled, you may continue to use the App to browse available offers but you will not be able to redeem any offers until your subscription is renewed.
No refund will be given for any unused portion of a subscription period following cancellation by you, except: (a) where required by your statutory rights; (b) where the App or the Services are defective or misdescribed; or (c) where we terminate your subscription for reasons other than your breach of these terms, in which case we will provide a pro-rata refund of any fees paid in respect of the unexpired portion of your then-current subscription period.
You have a statutory right to cancel your subscription within 14 days of the day after your subscription contract is concluded, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin providing the subscription Service within this 14-day period, and acknowledge that you will lose part of your cancellation right by doing so, you may still cancel at any time within the 14 days, but we may charge you a reasonable amount for the part of the Service already provided up to the point you tell us you want to cancel, calculated pro-rata to the length of your subscription period, and we will refund the balance. To cancel during this period, contact us at support@stavi.uk or cancel through your App Store account settings and notify us of the date you wish the cancellation to take effect.
Payment processing
Payments for subscriptions are processed by the Apple App Store or Google Play Store (as applicable); we do not receive or store your payment card details. We use RevenueCat, a third-party subscription management provider, to administer and manage your subscription on our behalf, including verifying your subscription status; RevenueCat does not process or receive your full payment card details, which are handled directly by the relevant App Store. We are not responsible for, and have no liability in respect of, any error, delay or failure in payment processing, billing or refunds by the relevant App Store or by RevenueCat. Any dispute about a charge must be raised with the relevant App Store in the first instance in accordance with its own terms and refund policies. See our privacy policy for further information about how RevenueCat processes your data.
Student eligibility and verification
The Service is available to current students at UK higher education institutions only. To access subscription features you must verify your student status by providing a valid university email address ending in .ac.uk or such other verification method as Stavi may introduce from time to time.
You must re-verify your student status in response to Stavi's annual re-verification prompt, which will be issued each September. If you registered less than six months before the September re-verification prompt, your first re-verification will be at the September prompt that falls no fewer than six months after your registration date. Following your first re-verification, re-verification will be required annually each September.
If you do not complete re-verification when prompted, your access will lapse to browse-only until re-verification is completed.
By subscribing to the Service, you warrant that you are a current student enrolled at a UK higher education institution. If you cease to be a current student during your subscription period, you may continue to use the App in browse-only mode but you may not continue to redeem offers using the Service.
If you provide false or misleading information in order to obtain or maintain access to the Service (including misrepresenting your student status), we may terminate your access immediately and without refund. Where we reasonably believe an error in verification has occurred through genuine mistake rather than deliberate misrepresentation, we will give you a reasonable opportunity to re-verify your student status before taking any action.
Stavi as intermediary
Stavi operates as an intermediary platform connecting verified students with participating merchant partners. We are not the supplier of any goods or services offered by merchant partners through the App. Any offer or discount displayed through the App is provided by the relevant merchant partner, and the contract for any transaction or redemption is between you and that merchant partner directly.
We are not liable for: the refusal or failure of any merchant partner to honour a discount or offer; the conduct, acts or omissions of any merchant partner; the availability, quality or suitability of any goods or services offered by merchant partners; or any dispute between you and a merchant partner arising from the provision or refusal of any offer.
Stavi has no control over, and accepts no responsibility for, the premises, facilities, staff or policies of any merchant partner. Your visit to any merchant partner's premises is entirely at your own discretion. The merchant partner is solely responsible for the management of their premises and the conduct of their staff.
We do not guarantee that any specific offer, discount or merchant partner will be available at any given time, and we reserve the right to add, remove, suspend or vary any offer or merchant partner at any time without notice or liability to you. Nothing in these terms or in the App creates any agency, partnership or joint venture between us and any merchant partner, and no merchant partner has any authority to bind us or to make any representation on our behalf.
We take reasonable care to ensure that offers and discounts displayed in the App are accurate. Errors may occur — for example, if we upload an incorrect discount, or a merchant partner provides us with incorrect information. Where this happens, we will correct or remove the affected offer as soon as reasonably practicable after becoming aware of it. Except as required by law, our liability to you for such an error is limited to correcting or removing the offer; where we consider it appropriate, we may also, at our discretion, offer affected users a pro-rata refund of subscription fees in respect of the error.
How you may use the App, including how many devices you may use it on
In return for your agreeing to comply with these terms you may:
download a copy of the App onto any device logged into your Stavi account and view, use and display the App and the Service on such devices for your personal purposes only.
use any Documentation to support your permitted use of the App and the Service.
receive and use any free supplementary software code or update of the App incorporating patches and corrections of errors as we may provide to you.
where the App is downloaded via the Apple App Store, use the App only on Apple-branded products that you own or control, in accordance with the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing, to the extent the App supports this.
Your account and login security
You are responsible for maintaining the confidentiality of your account login details and for all activity that takes place under your account. You must notify us immediately at support@stavi.uk if you become aware of any unauthorised use of your account. Save where the unauthorised use results from our own breach of these terms, we are not liable for any loss arising from unauthorised use of your account.
You must be 18 to accept these terms and use the App
You must be 18 or over to accept these terms and use the App.
You may not transfer the App to someone else
We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days' notice of any material change (including any change to price, the core features of the Service, your cancellation rights, or our liability to you) by sending you a notification or notifying you of the change when you next start the App. For minor or non-material changes, such as corrections, clarifications, or administrative updates that do not reduce your rights, we may give shorter notice, which we will still provide via the App before the change takes effect.
If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you. We reserve the right to terminate your access to the Service on reasonable notice if you do not accept updated terms where we consider it necessary to apply those terms to all users.
Updates to the App and changes to the Service
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
The App will always work with the current or previous major version of the operating system as supported by Stavi from time to time.
We may withdraw the App. We may also decide to withdraw or discontinue the App or the Service entirely. We will give you at least 10 days' notice of any such withdrawal via the App, and you will be entitled to a pro-rata refund of any subscription fees paid in respect of the unexpired portion of your then-current subscription period.
If someone else owns the device you are using
If you download the App onto any device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the device.
We are not responsible for other websites you link to
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Licence restrictions
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities: (i) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; (ii) is not used to create any software that is substantially similar in its expression to the App; (iii) is kept secure; and (iv) is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
not circumvent, disable, or otherwise interfere with any student-verification, subscription, or security-related feature of the App or the Service.
Acceptable use restrictions
You must:
not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
not share, sell, publish, screenshot for re-use, or otherwise transfer your Redemption Code, Verification Screen or account login details to any other person, nor use another person's account, Redemption Code or Verification Screen; and
not register or maintain more than one account, or attempt to obtain a discount to which you are not entitled by any fraudulent, duplicated or misleading means.
comply with any applicable third-party terms of agreement when using the App, including (without limitation) your mobile network or wireless data service agreement, and not do anything in your use of the App that would put you in breach of any such third-party agreement.
Consequences of misuse. Any redemption obtained through a shared, duplicated, screenshotted or otherwise fraudulently used Redemption Code or Verification Screen is invalid and may be refused by a merchant partner. Where we reasonably believe your account has been used to obtain a discount fraudulently or in breach of these terms, we may suspend or terminate your account and, to the extent permitted by law, recover from you the value of any discount obtained as a result.
We may report suspected fraud or other unlawful activity to the relevant merchant partner, the police, or other relevant authorities.
Intellectual property rights
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
In the event of any claim by a third party that the App, the Documentation or your possession and use of the App infringes that third party's intellectual property rights, we, and not the Store Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Our maximum liability to you. Except in respect of the losses referred to above which we cannot lawfully limit or exclude (death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability which cannot lawfully be limited or excluded), our total aggregate liability to you arising out of or in connection with these terms, the App or the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) the total subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim; and (b) £50.
Limitations to the App and the Services. The App and the Services are provided for the purpose of enabling verified students to discover and redeem offers at participating local businesses. The availability, accuracy and currency of offers displayed through the App are dependent on information provided by our merchant partners. Although we make reasonable efforts to ensure the information provided by the App and the Service is accurate, complete and up to date, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
To the fullest extent permitted by law, and save as expressly set out in these terms, all conditions, warranties and other terms which might otherwise be implied into these terms by statute, common law or otherwise (other than those which cannot lawfully be excluded in a consumer contract) are excluded.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the App Store listing and in the Documentation) meet your requirements.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
Events outside our control include, without limitation: acts of God; fire, flood, extreme weather or other natural disaster; war, riot or civil unrest; strikes, lock-outs or other industrial action; failure or interruption of telecommunications, internet or power infrastructure; failure or unavailability of the Apple App Store or Google Play Store; failure or error of any third-party payment processor; and any act, omission, delay or failure of a merchant partner.
Your indemnity to us
You agree to indemnify us and keep us indemnified against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal costs) incurred by us arising out of or in connection with: (a) your breach of these terms; (b) your fraudulent, unlawful or unauthorised use of the App or the Service, including any misuse of a Redemption Code or Verification Screen; or (c) any claim brought against us by a merchant partner or other third party arising from your acts or omissions. This indemnity does not apply to the extent a claim arises from our breach of these terms or our negligence.
Account suspension
We may suspend your access to the App and the Services at any time where we reasonably suspect a breach of these terms is under investigation, where we are required to do so by law, or where we consider it necessary to protect the integrity of the Service or the interests of other users. We will notify you of any suspension as soon as reasonably practicable and will aim to resolve the matter promptly. Suspension does not affect your right to cancel your subscription in accordance with these terms.
We are not obliged to give you advance notice of a suspension where we reasonably believe that doing so would prejudice an investigation into fraud, misuse of the Service, or a breach of these terms.
We may end your rights to use the App and the Services if you break these terms
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. Examples of a serious breach include, without limitation, fraudulent student verification, misuse of a Redemption Code or Verification Screen, sharing your account or login details, operating more than one account, or abusive conduct towards our staff or a merchant partner. If what you have done can be put right we will give you a reasonable opportunity to do so.
Where we terminate your rights to use the App and Services for serious or persistent breach of these terms (including but not limited to deliberate misrepresentation of your student status), no refund will be given in respect of any unused subscription period.
This does not affect our right to recover from you the value of any discount obtained fraudulently or in breach of these terms, in accordance with the ‘Consequences of misuse’ and indemnity provisions above.
Where we terminate your rights to use the App and Services for reasons other than your breach of these terms, we will provide a pro-rata refund of any subscription fees paid in respect of the unexpired portion of your then-current subscription period.
If we end your rights to use the App and Services:
You must stop all activities authorised by these terms, including your use of the App and any Services.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We will suspend your account and revoke your access to the Services.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Notwithstanding the foregoing, the Store Operator and its affiliates are third-party beneficiaries of these terms, and, upon your acceptance of these terms, the Store Operator will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary of these terms.
Entire agreement
These terms constitute the entire agreement between you and us in relation to the licence of the App and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
You acknowledge that you have not relied on any statement, promise or representation made or given by us which is not set out in these terms, except that nothing in these terms limits or excludes any liability for fraudulent misrepresentation.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this agreement and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) via their website at cedr.com. CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. These terms do not affect Stavi's right to seek relief through the Courts of England and Wales where it considers this appropriate.
Our participation in this scheme is voluntary. We reserve the right to decline to participate in alternative dispute resolution in respect of any particular dispute, in which case you retain the right to bring proceedings in the courts referred to above.